MobieArk

How Can We Help You

Need help with MobieArk iPhone Data Recovery? Find user guides, activation troubleshooting, and answers here.

User Guide Step-by-step guide FAQ Quick answers Troubleshooting Fix common issues Contact Us Reply within 24 hours

Recovery Scenarios

  • Photos & Videos

    Recover deleted photos, screenshots, and videos from your iPhone.

  • WeChat / WhatsApp

    Restore chat history, attachments, and media from messaging apps.

  • Contacts & Messages

    Bring back contacts, call logs, SMS, and iMessage conversations.

  • Notes & Calendars

    Recover notes, memos, calendar events, and reminders.

  • iTunes Backup

    Extract data from an existing iTunes backup, even selectively.

  • iCloud Backup

    Download and recover from an iCloud backup without a device.

Troubleshooting

Step-by-step fixes for the most common issues.

Unable to Sign In to iCloud

  1. Check your internet connection.

  2. Check if you enter the verification code sent to your trusted devices.

Scan found 0 items

  1. Confirm you selected the correct recovery mode.

  2. Make sure the scan reaches 100% before browsing results.

  3. Contact support if the issue persists.

Activation failed

  1. Make sure you're entering the right email.

  2. Check if the license is already in use on another computer.

  3. Verify your system's date and time are set correctly.

  4. Contact support with your order ID for help.

App crashes or freezes on launch

  1. Update your graphics driver and Windows system.

  2. Run the software as administrator (Windows).

  3. Reinstall the latest version from our download page.

  4. Temporarily disable antivirus software during the scan.

  5. Make sure your computer meets the minimum system requirements.

Scan is stuck or very slow

  1. Do not disconnect the device during the scan

  2. Close other heavy applications to free up memory.

  3. Use the original cable and a direct USB port (not a hub).

  4. If stuck for over 30 minutes, restart the scan in backup mode.

Recovered files can't be opened

  1. Check the file format - some files need the original app to open.

  2. Make sure the recovery completed fully before disconnecting.

  3. Try recovering to a different folder or drive.

You Can Trust Us

  • 30-Day Money-Back Guarantee

    If we can't recover your data, get a full refund within 30 days.

  • Privacy First

    All scanning and recovery happens locally on your computer. Your data is never uploaded.

  • Secure Payment

    Payments are processed through encrypted, PCI-DSS compliant gateways.

  • Fast Support

    Real humans, average response time within 24 hours.