Introduction
This Privacy Policy explains how MobieArk ("we", "our", "us") collects, uses, and protects information when you visit our website, purchase our software, or use our products. By using our services, you agree to the practices described in this policy.
Information We Collect
Information you provide to us
- Account & purchase information: name, email address, billing information, and order details when you make a purchase.
- Support communications: information you share with us when contacting support, such as your device model, software version, and error descriptions.
Information collected automatically
- Usage data: pages visited, time spent, and interactions with our website.
- Technical data: IP address, browser type, operating system, and device type.
Important: We do not collect, upload, or store the content of the files you scan or recover. All recovery processing happens locally on your computer.
How We Use Your Information
- To process your orders and deliver license keys
- To provide customer support and respond to your inquiries
- To improve our website, software, and user experience
- To send important product updates and security notices (you can opt out anytime)
- To comply with legal obligations and prevent fraud
We never sell, rent, or trade your personal information to third parties.
Local Data Processing
iPhone Data Recovery performs all scanning and recovery operations locally on your computer. Your photos, messages, contacts, and other recoverable data never leave your device or your computer. No third party — including us — can access the data you are recovering.
Cookies & Analytics
We use cookies and similar technologies to remember your preferences and understand how visitors use our website. We may use privacy-respecting analytics tools to improve our site. You can control or disable cookies through your browser settings at any time.
Third-Party Services
When you make a purchase, payment processing is handled by secure third-party payment providers (such as PayPal, Stripe, or 2Checkout). These providers have their own privacy policies, and we only receive the information needed to fulfill your order. We encourage you to review their policies as well.
Data Security
We take reasonable technical and organizational measures to protect your personal information, including:
- Encryption of data transmitted over the internet (SSL/TLS)
- Restricted access to personal data within our organization
- Regular reviews of our security practices
No method of transmission over the internet is 100% secure, but we work hard to protect your information.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
Children's Privacy
Our website and software are not directed to children under the age of 13 (or the applicable minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.