Purchase & License
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Is it a one-time purchase or a subscription?
We offer both one-time licenses and subscription plans. Check the pricing page for details and compare what fits your needs.
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How many computers can I use my license on?
A standard license covers one computer and one iCloud account. If you need to upgrade to more devices and accounts, please buy an extra license.
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Will the subscription automatically renew? How do I cancel auto-renewal?
By default, the subscription will auto-renew before it expires to ensure that your usage is not interrupted. If you do not want to auto-renew, you can cancel with the link in your purchase email or contact us.
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Do you offer a refund?
Yes. We offer a 30-day money-back guarantee. If the software fails to recover your data, contact support within 30 days of purchase with your order ID for a refund.
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How do I activate the software?
After purchasing, open the software, and login with the email you used for purchasing. For more detail, please check the tutorial page.
Device & Compatibility
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What are the minimum system requirements?
CPU: 1 GHz or higher (supports 32-bit and 64-bit). RAM: Minimum 512 MB, recommended 1024 MB or more for optimal performance. Hard Disk Space: At least 200 MB of free space.
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Which operating system versions are supported?
Windows 11, 10, 8.1, 8, and 7. iOS / iPadOS: supports all iOS and iPadOS versions, including the latest iOS/iPadOS 27.
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Do I need to jailbreak my iPhone to recover data?
No. MobieArk works on non-jailbroken devices and supports all recent iOS versions. Jailbreaking is not required and not recommended.